Speech Abstract:
Business Transformation in A Private Hospital
With the change of recent years economic situation and government policy, Private Hospitals are playing more important role for the Hong Kong Healthcare industry. With facing the challenge, most of Private Hospitals are forced to change from their business operation from “Family-orientated Clinic” to an “Enterprise Hospital Model”. In order to cope with this rapidly expansion in Healthcare market, improving and catching up with the International Patient Safety Standard, the Healthcare Transformation Programme was launched in the Year of 2008 at St. Paul’s Hospital.
Healthcare Transformation is a Change Management Strategy that could align Physicians, Nurses, Non-clinical staff, Processes and Technologies of St. Paul’s Hospital closely with the business strategy and visions. The programme was built around the main goals of
Improving patient safety,
Improving quality of patient services,
Reducing Patient wait time,
Streamline Clinical and Non Clinical Operations,
Improving Process efficiencies,
Improving Communication across inter-department,
…
With the help of IT technologies to achieve the goals, we are implementing the world-class SAP ish/med Enterprise System for the clinical functions and back-office operations with using the Big Bang Approach. Of course there are so many challenges encountered in the Transformation Programme and its Continuous Improvement Process.
Bio Sketch:
Mr. Cheung is currently the General Manager of St. Paul’s Hospital responsible for the change management, modernization, general management and Hospital Redevelopment including projects such as hospital informatics, 5-year building projects, and quality and quantity enhancement.
With the background in healthcare (nursing), marketing and business administration, he has worked in Hong Kong, Saudi Arabia and Canada.
In Saudi Arabia, he worked with multi-cultural team in Al-Khaji Military Program Hospital in Kidney Dialysis Services. In Canada, he earned over 8 years experience as a manager with Ministry Of Health of Provincial Government in British Columbia.
After returning to Hong Kong in 1996, he worked in business world as regional marketing manager then became General Manager of an international pharmaceutical company for 8 years. Mr. Cheung was then appointed as Chief Nursing Officer in Hong Kong Baptist Hospital where he had helped to turn crisis into opportunity during the after-SARS period of shock in the Hospital.
Recently, Mr. Cheung has expanded his role and responsibilities to general management of St. Paul’s Hospital.
Mr. Cheung has been appointed as Associate Professor by two local universities. He has participated in international survey of Medical Tourism conducted by Faculty of Hospitality and Hotel Management of Hong Kong Polytechnic University, invited as panelist for Taiwan Delegates to the Medical Tourism Forum organized by Trade and Development Council.
Mr. Cheung is also the Vice President of the Hong Kong College of Nursing Management.
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